ALL PURCHASES ARE NON-REFUNDABLE AND RETURNABLE DUE TO HYGIENIC REASONS!
ONCE ORDER IS PLACED, IT IS FINAL.
IF THERE IS ANY ISSUE WITH THE CONDITION OF YOUR PACKAGE OR PRODUCTS E.G. DAMAGED OR BROKEN OR RECEIVED THE WRONG PRODUCT. PLEASE CONTACT US VIA EMAIL OR ON OUR SITE SO WE CAN RESOLVE THE PROBLEM.
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL THESE STEPS AND STILL HAVEN’T RECEIVED A REFUND, PLEASE EMAIL US IMMEDIATELY.
PLEASE BE SURE TO INCLUDE YOUR FULL NAME AND ORDER NUMBER!
OUR PRODUCTS ARE NOT MEANT TO BE FOR SMALL CHILDREN OR PETS.
HAVE ANY FURTHER QUESTIONS? EMAIL US AT [email protected] OR DM US ON INSTAGRAM @PLANETALOCOSMETICS OR FILL THE CONTACT FORM ON OUR WEBSITE.